Clean Time Services
Clean Time Services respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access or correct it.
It applies to this website, to our online quoting and booking tools, and to the cleaning, gardening and property care services we provide. We handle personal information in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Reid Enterprises SA Pty Ltd, ACN 675 440 865, ABN 59 675 440 865, trading as Clean Time Services. In this policy we are referred to as "we", "us" and "our".
We provide residential and commercial cleaning, along with gardening and outdoor property care, across Adelaide, Greater Adelaide and major regional centres in South Australia.
We collect the information we need to quote, schedule, deliver and invoice your service.
| Type of information | What this includes |
|---|---|
| Contact details | Your name, email address, phone number and postal address |
| Service address | The property address, access instructions, and any key or entry arrangements |
| Quote details | Property type, number of bedrooms and bathrooms, condition, service frequency, floor areas, extras and the service you selected |
| Booking details | Your preferred date and time, the length of your service, and any special requests |
| Account details | Invoices, payment records and payment status |
| Service records | Notes from your clean, before and after photos taken at the cleaner's discretion, and your feedback |
| Communication records | Emails, SMS messages and notes from phone calls |
| Website information | Pages visited, device and browser type, general location and how you found our site |
Before and after photos may be taken at your cleaner's discretion, for proof and transparency in the event a clean is disputed. These photos are kept on your service record and used for that purpose.
Let us know if you would prefer photos kept to a minimum at your property and we will add a note to your file.
We share your information only with those who need it to deliver your service or to meet our obligations:
Everyone who handles your information on our behalf is asked to keep it confidential and to use it only for the purpose we have given it to them.
We sell no personal information to anyone.
Your information is held in secure, password protected systems, and access is limited to the people who need it to do their job. Any paper records are kept securely.
We keep your information for as long as it is needed for the purpose it was collected, and for the periods required by tax, accounting and insurance law, which is generally seven years. After that it is securely destroyed or de-identified.
Some of the software we use stores information on servers outside Australia. Where that is the case, we choose providers who apply protections comparable to the Australian Privacy Principles.
Our website uses cookies to remember your preferences and to help us understand how visitors use the site, so we can keep improving it.
You can set your browser to alert you when cookies are in use, or to decline them. The site works best with cookies turned on.
We send service reminders and occasional updates by email and SMS. Every marketing message includes an unsubscribe link, and you can reply STOP to an SMS or email us at any time to change your preferences.
Messages about a booking you have already made will continue, so you always know when we are coming.
You are welcome to ask for a copy of the personal information we hold about you, and to ask us to correct anything that is out of date or inaccurate.
Email [email protected] and we will respond within 30 days. In the rare case where we are unable to give access, we will explain the reason in writing.
Contact Ian Reid on 0401 915 907 or at [email protected].
We will acknowledge your enquiry within 5 business days and aim to resolve it within 30 days.
If you would like the matter reviewed further, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
We review this policy from time to time so it stays current. The latest version is always available on this page. It was last updated in September 2026.
Reid Enterprises SA Pty Ltd, ACN 675 440 865, ABN 59 675 440 865, trading as Clean Time Services