Terms and Conditions

1.Who we are

Reid Enterprises SA Pty Ltd, ACN 675 440 865, ABN 59 675 440 865, trading as Clean Time Services. In these terms we are referred to as "we", "us" and "our".

We provide residential and commercial cleaning, along with gardening and outdoor property care, across Adelaide, Greater Adelaide and major regional centres in South Australia, including Noarlunga, Adelaide CBD, Norwood, West Lakes and Elizabeth.

2.Using this website

You are welcome to browse our site, request a quote and make a booking. Please provide accurate details so we can quote and schedule your service correctly.

3.Instant quotes

Our instant quote tool gives you a price based on the details you enter, including property size, condition, how often you would like the service, the service you selected and any extras.

The accuracy of your quote depends on the accuracy of the details you provide. Where a property differs from what was entered, we will confirm the adjusted price with you before any work begins.

Your quote stays valid for the period shown on the quote.

4.Pricing and GST

All prices are in Australian dollars. Where GST applies, it is shown on your quote and on your invoice. Some services funded through NDIS are GST free, and this is noted on your quote and invoice.

5.Service days and times

Please keep to the day and time agreed for your service. Your cleaner's schedule is built around your appointment, and other clients are allocated around it.

6.Payment terms

• All invoices are payable within seven (7) business days, as stated on your invoice.
• Where payment is still outstanding, a reminder is issued for a further seven days, and so on.
• After 28 days, the account is referred to our debt collection agency and a 20% collection fee is added to the outstanding amount.
• For every day beyond the 28 day overdue period, a 2.5% interest charge applies on a daily accrual basis.

7.Cancellations and rescheduling

• A 50% booking charge applies where our cleaner arrives for a scheduled clean and no one is home, or where someone in the household is unwell and we were told after the cleaner arrived.
• A proven medical emergency is the exception.
• Any late cancellation fee is payable within 7 days of receiving the invoice.

If you are unwell

Our cleaners have a duty of care to stay away from a home where someone is unwell, both for their own health and for the other clients they attend each week.

If your cleaner is unwell

We will arrange a relief cleaner on the day wherever we can, or reschedule to another time or day that suits you within that week.

8.The scope of your service

Your quote sets out the scope of your clean, and your cleaner is allocated a set time frame to complete it.

For health and safety reasons, the following are left for you to handle:

• Cat litter trays.
• Cat and dog waste.
• Nappy and sanitary bins, and similar waste materials.

Where a tidy bin is left, your cleaner will leave a note explaining why.

Please tidy away dishes, cutlery, cups and glasses, clothing, and adult and children's toys before your appointment, so your cleaner can spend the full time on cleaning. Our team are professional cleaners, and housekeeping and support work sit outside their scope.

9.Access to your property

If you are running late, or have left a key somewhere or a door unlocked, you are welcome to contact your cleaner directly on their mobile for that purpose. Your cleaner may also contact you if they are running early or late.

For everything else, including rescheduling, cancelling, accounts and service questions, please contact management.

10.Quality and feedback

Please raise any concern with management within 24 hours of your service being completed. This allows us to arrange for your cleaner to return and rectify anything missed that falls within the agreed scope of your clean.

Before and after photos may be taken at your cleaner's discretion, for proof and transparency in the event a clean is disputed. Where you are home, your cleaner will seek your approval before leaving.

11.Respect and conduct

Our cleaners will be courteous and respectful towards you and your home, and we ask the same of our clients in return.

Where either party falls short of this, the clean will cease on the day and only the time attended is charged. A new cleaner may be allocated for your next scheduled service, or this agreement may end where a resolution is out of reach.

Management reserves the right to end a phone call, SMS, email or in person meeting where abuse is directed at a member of our team.

12.Insurance and compliance

All Clean Time Services management and subcontract cleaners hold an ACN or ABN, the three required clearances, and Public Liability Insurance covering property and personal injury for their own individual needs.

13.Website content

The content on this website, including text, images, logos and the design of our quoting and booking tools, belongs to Clean Time Services or is used under licence.

You are welcome to view, download and print pages for your own use in connection with our services. Please ask us in writing before reproducing any part of the site for other purposes.

14.Links to other sites

Our website links to other sites for your convenience, including our social media pages. Those sites are run by others and have their own terms and privacy practices.

15.Website availability

We take care to keep the information on this website current and accurate, and we aim to keep the site available at all times. From time to time the site may be unavailable while we carry out maintenance, or for reasons outside our control.

16.Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have a service remedied where it falls short of a consumer guarantee, and to compensation for reasonably foreseeable loss or damage. Nothing in these terms limits those rights.

To the extent permitted by law, our liability is limited to resupplying the service, or to paying the cost of having the service resupplied.

17.Privacy

We handle your personal information in line with our Privacy Policy.

18.Changes to these terms

We review these terms from time to time so they stay current. The latest version is always available on this page. It was last updated in September 2026.

19.Governing law

These terms are governed by the laws of South Australia, and the courts of South Australia have jurisdiction.

20.Contact us